Consumer Lawyer in Gaziantep

Legal support for defective goods and services, distance sales, Consumer Arbitration Committee applications, consumer courts, and consumer loan disputes.

Consumer law in Turkey protects buyers in defective goods or services, unfair terms, right-of-withdrawal, distance sales, and consumer loan disputes. Depending on the claim value, the matter may go first to a Consumer Arbitration Committee or directly to the consumer court.

Chat on WhatsApp Call: +90 552 692 90 90

Areas of Practice

Defective Goods and Services

Review of repair, replacement, price reduction, refund, and contract withdrawal rights when goods or services do not match the contract or expected quality.

Right of Withdrawal and Distance Sales

Distance sales, online purchases, telephone sales, return notices, refund timing, and statutory exceptions to withdrawal rights.

Consumer Arbitration Committees

Applications before Consumer Arbitration Committees for disputes under the monetary threshold updated each year.

Consumer Courts

Consumer court lawsuits, objections to committee decisions, compensation claims, and dispute-resolution strategy where court action is required.

Consumer Loans and Banking Fees

Review of unfair loan costs, file fees, early payment issues, interest adjustments, and unfair contract terms.

E-Commerce and Service Disputes

Online purchase disputes, non-delivery, defective service, cancellation, return, and seller-platform correspondence.

Consumer Dispute Process in Gaziantep

Document and Defect Review

Invoice, contract, delivery date, service records, messages, and the defect timeline are reviewed first.

Notice and Application

Where useful, a written notice, return request, refund request, or Consumer Arbitration Committee application is prepared.

Committee or Court Route

The correct route is selected according to the current monetary threshold and the type of consumer dispute.

Objection and Enforcement

Committee decisions, court objections, collection steps, and settlement options are reviewed after the decision.

Useful Documents

Identity document or passport
Invoice, receipt, contract, warranty document, or order confirmation
Delivery, return, service, repair, and cargo records
Messages, e-mails, platform correspondence, and call records where available
Bank, credit card, loan, or payment records for financial disputes

Typical Timing

Distance-sale withdrawal

As a general rule, consumers may use the right of withdrawal within 14 days; statutory exceptions must be checked.

Defective goods limitation

Defect claims are generally subject to a 2-year limitation period, with separate rules for hidden or serious fault.

Committee decision objection

Consumer Arbitration Committee decisions may be objected to before the consumer court within 15 days from notification.

Consumer Law Services in Gaziantep

Defective Goods and Defective Services

A product or service that does not match the contract or expected qualities may be defective. Law No. 6502 gives the consumer elective rights depending on the file.

Free repair, replacement with a non-defective equivalent, price reduction, or withdrawal from the contract.
Defects appearing within 6 months from delivery are generally presumed to have existed at delivery.
Defective service claims may also create consumer rights where the service was not properly performed.

Right of Withdrawal and Distance Contracts

In online, telephone, or doorstep sales, consumers may have a right to withdraw without giving a reason. The notice method, timing, and exceptions should be checked carefully.

A 14-day withdrawal period generally applies to distance contracts.
Refund timing and return obligations are reviewed after the withdrawal notice.
Customized, perishable, hygiene-sensitive, or other exempt goods may fall outside the right of withdrawal.

Consumer Arbitration Committee and Consumer Court

Consumer disputes are directed to a Consumer Arbitration Committee or a consumer court according to the monetary threshold updated each year. Choosing the wrong route can cause loss of time and rights.

Committee application is mandatory for disputes under the current monetary threshold.
Consumer courts handle disputes above the threshold and objections to committee decisions.
Objections to committee decisions are filed before the consumer court within 15 days from notification.

Consumer Loans and Banking Disputes

Unfair fees, costs, and contract terms in consumer loan files may be challenged where the legal conditions exist.

Refund requests for unfairly charged file fees, account fees, or similar costs.
Early payment and interest-reduction review when a loan is closed early.
Unfair terms that were not individually negotiated with the consumer.

E-Commerce, Platform, and Return Disputes

Online purchase disputes often require reviewing the order record, platform correspondence, delivery status, return request, and seller response together.

Non-delivery, wrong product, defective product, or delayed refund disputes.
Platform, seller, cargo, and payment-provider correspondence.
Evidence planning before committee or court application.

Compensation and Additional Claims

In some consumer disputes, refund or replacement is not the only issue. Additional damage, service failure, or unfair collection may require separate legal review.

Material damage linked to defective goods or services.
Unfair collection, credit, installment, or payment disputes.
Settlement, objection, lawsuit, and enforcement strategy according to the file stage.

Frequently Asked Questions

What are my rights if I buy a defective product?+

Under Turkish Consumer Law, the consumer may request repair, replacement, price reduction, or withdrawal from the contract depending on the file. Evidence, timing, and the seller's response should be reviewed before choosing the route.

How long do I have to return an online purchase?+

For distance contracts, consumers generally have a 14-day right of withdrawal without giving a reason. Customized, perishable, hygiene-sensitive, or legally exempt products may be excluded.

Should I apply to the Consumer Arbitration Committee or the court?+

Disputes under the monetary threshold updated each year must generally be brought before the Consumer Arbitration Committee. Disputes above the threshold and objections to committee decisions go before the consumer court.

Can I object to a Consumer Arbitration Committee decision?+

Yes. A committee decision may be objected to before the consumer court within 15 days from notification. The objection period and notification date should be checked carefully.

Can bank file fees or loan costs be refunded?+

Unfair costs that were not individually negotiated with the consumer may be requested back where the legal conditions exist. The route depends on the amount and the nature of the fee.

How are consumer lawyer fees determined?+

Fees vary according to the dispute amount, application route, evidence scope, and case stage. A written fee agreement is signed before the process begins.

Initial Request Triage

For defective goods, withdrawal, refund, Consumer Arbitration Committee, consumer court, or consumer loan disputes, send a brief WhatsApp message so the file scope can be reviewed.

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Turkish version · النسخة العربية